|
1. Setting Goals – Just like your
guidance counsellor told you about your career, if you
don’t set goals, the Analytics isn’t going to take
you very far. If your business is e-commerce, your goal
is probably a sale. If your business is newsletters,
your goal is a registration. Once you have your business
goals setup in Analytics, you are able to unleash vast
amounts of data about what’s working and what’s not in
your marketing efforts. Lot’s more about goals in the
remaining 26 essentials …
2. Comparing Date Ranges – In the
old Analytics, there was no easy way to compare how your
site is doing relative to a different point in time.
Today’s upgrade includes new capabilities that allow you
to compare two different time periods and chart them
immediately.

3. Deep Geographic Data – You can
now see how your site is performing in a variety of
metrics by city or country. For example, users on my
site in Chicago spent 64.25% more time on my site last
month, while the number of new visitors from San
Francisco decreased by 9.33%.

4. Local Conversion Data - If you
setup conversion goals, you can also see how well your
site is converting in different locales. For e-commerce
businesses, this means you can adjust your offers based
on how they are performing geographically, much like
brick and mortar retails have done for years. You can
also of course buy geographically targeted AdWords for
hot regions.

5. Funnel Visualization – This is a
fancy way of saying “where do users bail out of the
registration process?” By knowing this information, you
can attempt to fix the parts that seem to be scaring
users away.
6. Navigation Summary – This report
shows how users maneuver through your site. For example,
you can see where users go from the homepage, or how
most of them get to your contact page. If people aren’t
following your desired navigation, it means you probably
need to re-arrange some things on your page to entice
users click the right spots.

7. Complete AdWords Integration – If
you advertise through AdWords, Analytics will provide
you on data on each campaign, group, and keyword.
Specifically, you can look at each of these areas and
see the number of displays, clicks, the cost,
conversion, and if it results in an e-commerce
transaction or another defined goal. It will then
calculate your margin (revenue versus the cost of
acquiring the customer).
8. Customize Your Dashboard – The
old “Executive Summary” has been replaced with a totally
customizable Dashboard where any report can be added and
arranged via drag and drop functionality. For example,
if you want to see how a particular goal is converting
each time you login, you can move this report to the
Dashboard for quick access by clicking the “Add to
Dashboard” link.

9. Site Overlay – This feature opens
up your site and using data from Analytics, allows you
to mouse over your links and see how much they are being
clicked on and whether they ultimately lead to goal
conversion. It’s quite useful if you’re more of the
“visual learning” type
10. Email Reports – If you work in
marketing for a big company, chances are your superiors
prefer to receive reports in email rather than login and
track things down in your analytics program. One of the
key new features of Analytics is the ability to setup
reports, and schedule when and to whom they will
automatically be sent.

11. Have Minions Do Your Work –
However, if you’re lucky enough to have subordinates,
you can set them up with read-only privileges so they
can login to Analytics and run reports for you. You can
also set colleagues up as Administrators if you want to
share the power.
12. Let’s Bounce – The bounce rate
tells you how many people come to your site and leave
without going any further. Analytics will let you view
your bounce rate over time, and see how it varies from
page to page. For example, if you have multiple landing
pages, those with a higher bounce rate should probably
get the axe.

13. Keyword Source – Knowing how
customers find you is one of the most important
questions in sales and marketing. Web site analytics tells
you what search keywords people are using to find your
site. If certain keywords are proving hot, you might
want to consider catering keyword buys, content, and
offers to them. This feature can also alert you to
totally bizarre news and trends; for example, the #3
keyword on my site last month was “pinoy sex scandal”.
Go figure!

14. Referring Sites – This is a
feature of any basic analytics program, but with web
site
Analytics you can not only see traffic, but goal
conversion on the sites sending you traffic. Thus, you
can get a read not only on the number of visitors a link
partner is sending, but the quality of the traffic.
15. Browser Capabilities – Does your
site not support Safari? Do your .pngs look crappy in
IE? Better make sure you’re not alienating a bunch of
your users. Analytic’s Browser Capabilities feature
let’s you see what browsers people use to view your
site, and again, let’s you drill down to see how well
users of different browsers convert against your goals.
If those 0.57% of remaining Netscape users are
converting like girls at a James Blunt concert, better
make sure your site supports them!

16. Connection Speeds Data – Similar
to #15, connection speed data helps you determine how to
prioritize your site’s design. If you still have a fair
amount of people on dialup or isdn, you may want to make
your site a little less load heavy than if your site is
all broadband users.
17. Languages – Unfortunately, most
sites don’t have the knowledge, resources, or time to
publish in multiple languages, but this report will tell
you the preferred language (as determined by computer
settings) of your visitors.
18. Exclude Internal Traffic –
Chances are you and your employees spend more time on
your site than anyone else, which can skew your data if
it’s not excluded. To make sure it’s not counted, filter out traffic from IP addresses that you
specify. For the unscrupulous, this filter can of course
be turned off when talking to potential advertisers,
investors, and the press

19. Visitor Loyalty – How often to
your visitors come back? Reducing the percentage of
people that only visit once should be one of your
constant priorities, and Analytics let’s you track this
piece of information over a specified date range.
20. Visitor Type Contribution – This
nifty little dynamic pie chart tells you the
contribution your returning visitors are making versus
new ones. Not surprisingly, my testing showed that my
return visitors load more pages and spend more time on
my site, but they bounce less than new visitors. Again,
data like this can be invaluable in helping you
prioritize improvements around your site.

21. Search Engine Traffic – Knowing
which search engines are sending the most traffic and
how well its converting can help you optimize your spend
and SEO efforts- very important.
22. Top Content – For each page on
your site, Analytics will tell you how many times
it has been viewed how much time the average visitor
stays there, and how many people leave your site after
visiting. If you have a popular page that everyone
leaves after viewing, you should think about adding
something attention grabbing on it.
23. Use the “About this Report” Link
– Any analytics program takes a while to master click the “About this
Report” link on the sidebar of any page to learn more
about how to use what you’re looking at.

24. Top Exit Pages – Knowing your
trouble spots tells you where you need to improve, and
Analytics lets you see your top exit points over a
specified date range.
25. Network Location – If the day
comes where you need to pay ISPs for the right to serve
web content to their users (you can kiss 99% of web
sites goodbye …), Analytics has a report to tell you
whose palm you should grease first should you want to
try and remain in business.

26. Report Finder – If you’ve been
using the old Analytics has setup the “Report
Finder” to help you find old reports in the upgraded
system. You can access it on the left hand nav under
“Help Resources”.
27. Export to PDF – For a nice clean
file with Analytics data, you are now able to export
reports into Adobe PDF format.
|